Canon appoints Hinckley Group Africa to enhance printer servicing network in Nigeria

NIGERIA – Hinckley Group Africa has been appointed a Canon Authorized Service Centre in Nigeria, marking a major milestone in the company’s expansion of certified technology maintenance and repair services nationwide. 

Announced in Lagos, the agreement authorizes Hinckley to provide in-warranty and out-of-warranty servicing for Canon printers and multifunction devices.

The company will supply genuine Canon parts and deploy certified engineers trained in factory-standard diagnostic and repair procedures. 

Under the partnership, Hinckley will offer both in-centre and onsite technical support for individual and corporate customers across Nigeria.

The company said the collaboration is designed to enhance customer experience, reduce response times, and minimize downtime for businesses relying on Canon equipment. 

Adrian Clews, managing director of Hinckley Group Africa, said the partnership represents a strategic step in improving access to authorized after-sales support.

“We are delighted to partner with Canon to strengthen service and support in Nigeria. Our goal is to ensure customers enjoy reliable, professional, and authorized Canon servicing, right here at home,” he said. 

The partnership consolidates Hinckley’s position as a key player in Africa’s ICT and electronics maintenance ecosystem.

Founded in 1998, the company operates across multiple African markets, providing ICT solutions, authorized repairs, and electronic waste recycling. Hinckley also serves as an approved service provider for Dell, HP, Lenovo, and other global brands. 

Notably, Hinckley is recognized as Nigeria’s first registered electronic waste recycler, offering safe and sustainable end-of-life management for electronic equipment.

The company’s recycling division helps prevent environmental pollution and health hazards from improper e-waste disposal. 

The new Canon collaboration follows increased investment in Hinckley’s operations. In June, Mauritius-based private equity fund uMunthu Investment Company II announced plans to acquire a 26 percent stake in Hinckley Ewaste Recycling Limited.

The capital injection, valued at 47.8 million preference shares, will be used to expand infrastructure and boost efficiency in Nigeria’s underdeveloped e-waste sector.

Industry analysts view the Canon partnership as a timely reinforcement of local capacity for certified servicing and sustainability-focused technology management, both crucial to Nigeria’s growing demand for reliable ICT infrastructure and circular economy solutions.

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